Frequently Asked Questions
Please choose a category:Physician Referral Network, Vision, Chiropractic, Dental, Network Pharmacy
Physician Referral Network FAQ's
Q. What if I have a question, or need any help? A. Simply call the toll free number listed on your membership card to speak to a customer satisfaction specialist about the program.
Q. Can anyone in my immediate family use my ID card?
A. Your immediate family members residing in your household can use the physician network.
Q. What if I would like to visit physicians in other communities, say if
I'm on vacation or at my summer home?
A. Your
customer satisfaction specialist, using a geographic locator program,
will be able to provide you with participating physicians nationwide.
Just have the zip code and city name ready when you call.
Q. Is the Physician referral network insurance?
A. NO! The Physician referral network program is NOT insurance, it is a reduced fee for service program that provides discounts at certain providers.
Vision FAQ's
Q. Is the vision program insurance?A. No! The vision program is NOT insurance. It is a reduced fee for service program that provides discounts at certain providers.
Q. Does the vision program cover my family?
A. Yes! The vision program covers all family members within your household.
Q. What vision services are included?
A. The vision program provides you and your family with savings of 20% to 60% on frames, lenses and contact lenses. Members also have access to a network of ophthalmologists and laser centers (MD’s) across the United States providing 10% to 30% discounts on medical eye exams and surgical procedures, such as, PRK and LASIK.
Q. How often can I use the vision program?
A. You and your family take advantage of the savings offered on the vision program as often as needed.
Q. Can I choose my own provider?
A. Yes! You can call the member hotline 24 hours a day or visit our web site to select the vision program provider of your choice. Our providers include national, local and regional chains plus thousands of independents.
Q. Can I use the vision program if I am traveling?
A. Yes! We can assist you in choosing a provider in the area you are traveling to. Simply call the toll free number on the front of your membership card. Our customer service specialists are available 24 hours a day excluding holidays. The customer service specialist will give you the telephone numbers and address of the nearest providers.
Q. Can I refer my own vision care center?
A. Yes! Simply submit the name, address, and phone number of your vision center in writing to our provider relation’s department. We will be happy to invite the vision center to apply for participation in the network. Unfortunately, we cannot guarantee acceptance by either the program administrator or the vision center.
Q. How can the vision program offer discounts of 20% to 60%?
A. Millions of members give us the "group buying power" to negotiate lower prices...thereby permitting members to purchase their families' vision care needs at substantial discounts.
Q. How do I receive discounts?
A. Simply present your Family Health SolutionsTM membership card at any participating vision centers nationwide.
Q. Who are some of the participating vision centers?
A. LensCrafters, Sears Optical, Pearle Vision, JC Penney’s Optical, Eyemasters, Visionworks, Sterling Optical, Sam’s Club, Cohen’s Optical, Texas State Optical, Vista Optical and many more.
Q. Do the vision centers mark up the merchandise before providing the discount?
A. No - you receive the pre-negotiated discount off the vision centers normal retail price.
Q. Why is Family Health SolutionTM name not recognized by some of the vision providers listed on your Web site?
A. Family Health SolutionsTM has contracted with numerous networks, which the providers are contracted with to provide discounts to our members. Providers may not be familiar with the Family Health SolutionsTM name, but they will recognize the network logos on the back of your membership card. Your Identification Cards will have all the necessary information for the vision center to process your member only pricing.
Q. Do I have to pay the discounted rate at the time of service?
A. Yes! You must pay the total bill less the applicable discount at the time service is rendered.
Chiropractic FAQ's
Q. Is the chiropractic program insurance?A. No! The chiropractic program is NOT insurance. It is a reduced fee for service program that provides discounts at certain providers.
Q. Does the chiropractic program cover my family?
A.Yes! The chiropractic program covers all family members within your household.
Q. How often can I use the chiropractic program?
A. You and your family take advantage of the savings offered on the chiropractic program as often as needed.
Q. Can I choose my own provider?
A. Yes! You can call the member hotline 24 hours a day or visit our web site to select the chiropractor of your choice.
Q. Can I use the chiropractic program if I am traveling?
A. Yes! We can assist you in choosing a chiropractor in the area you are traveling to. Simply visit our web site or call the toll free number on the back of your membership card. Our customer service specialists are available 24 hours a day excluding holidays. The customer service specialist will give you the telephone numbers and address of the nearest chiropractic offices.
Q. Can I refer my own chiropractor?
A. Simply submit the name, address, and phone number of your chiropractor in writing to our provider relation’s department via mail or email.We will be happy to invite the chiropractor to apply for participation in the network. Unfortunately, we cannot guarantee acceptance by either the program administrator or the chiropractor.
Q. How can the chiropractic program offer discounts of 30% to 50%?
A. Millions of members give us the "group buying power" to negotiate lower prices...thereby permitting members and their families to take care of their chiropractic needs at substantial discounts.
Q. How do I receive discounts?
A. Simply present your Family Health SolutionsTM membership card at any participating chiropractic centers nationwide.
Q. Do the chiropractors mark up their fees before providing the discount?
A. No - you receive the pre-negotiated discount off the chiropractors normal fee.
Q. Why is Family Health SolutionsTM name not recognized by some of the providers listed on your web site?
A. Family Health SolutionsTM has contracted with numerous networks, which the providers are contracted with to provide discounts to our members. Providers may not be familiar with Family Health SolutionsTM name, but they will recognize the network logos on the front of your membership card. Your identification cards will have all the necessary information for the physician’s office to process your member only pricing.
Q. Do I have to pay the discounted rate at the time of service?
A. Yes! You must pay the total bill less the applicable discount at the time service is rendered.
Dental FAQ's
Q. Does this discount dental program only cover routine services?A. No. This is a comprehensive program covering most dental services, including dentures, occlusion (bite) analysis, bridges, x-rays, braces, amalgam fillings, crowns, missing or broken tooth replacement, oral surgery and more.
Q. Can I use my own dentist?
A. Yes! If your dentist is not listed as a participating provider they can become a participating member of the network. Ask your dentist to contact the dental network at the toll-free number on the front of your card to inquire about becoming a participating provider. Your dentist can receive additional business, just by becoming a provider!
Q. I already have dental insurance. Can the dental portion of this membership be combined with my insurance?
A. Yes, in many cases, it can provided the insured pays the entire bill at the time services are rendered and files the claim him/herself! As long as you go to a participating dentist in the network, you may use your membership to cover out of pocket expenses because the discount is given at the time the service is rendered.
Q. Is the dental program insurance?
A. No! The dental program is NOT insurance. It is a reduced fee for service program that provides discounts at certain providers.
Q. Does the dental program cover my family?
A. Yes! The dental program covers all family members within your household.
Q. How often can I use the dental program?
A. You and your family take advantage
of the savings offered on the dental program as often as needed.
Q. Can I choose my own provider?
A. Yes! You can call the member hotline 24 hours a day or visit our web site
to select the dentist of your choice.
Q. Can I use the dental program if I have an emergency while traveling?
A. Yes! We can assist you in choosing a dentist in the area you are traveling to. Simply call the toll free number on the front of your membership card. Our customer service specialists are available 24 hours a day excluding holidays. The customer service specialist will give you the telephone numbers and address of the nearest dental offices.
Q. Can I refer my own dentals?
A. Simply submit the name, address, and phone number of your dentist in writing to our provider relation’s department via mail or email. We will be happy to invite the dentist to apply for participation in the network. Unfortunately, we cannot guarantee acceptance by either the program administrator or the dentist.
Q. How can the dental program offer discounts of 20% to 50%?
A. Millions of members give us the "group buying power" to negotiate lower prices...thereby permitting members and their families to take care of their dental needs at substantial discounts.
Q. How do I receive discounts?
A. Simply present your Family Health SolutionsTM membership card at any participating dental centers nationwide.
Q. Do the dentists mark up their fees before providing the discount?
A. No - you receive the pre-negotiated
rate listed on the price dental program price schedule.
Q. Why is Family Health SolutionsTM name not recognized by some of the providers listed on your Web site?
A. Family Health SolutionsTM has contracted with numerous networks, which the providers are contracted with to provide discounts to our members. Providers may not be familiar with theFamily Health SolutionsTM name, but they will recognize the network logos on the back of your membership card. Your Identification Cards will have all the necessary information for the physician’s office to process your member only pricing.
Q. Do I have to pay the discounted rate at the time of service?
A. Yes! You must pay the total bill less the applicable discount at the time service is rendered.
Network Pharmacy FAQ's
Q. Is the pharmacy program insurance?A. No! The pharmacy program is NOT insurance. It is a discount pharmacy program that allows you and your family to receive discounts on most prescription medications at over 46,000 pharmacies.
Q. Does the pharmacy program cover my family?
A. Yes! The pharmacy program covers all family members within your household.
Q. How often can I use the pharmacy program?
A. You and your family take advantage of the savings offered on the pharmacy program as often as needed.
Q. Can I choose my own pharmacy?
A. Yes! You can call the member hotline 24 hours a day or visit our web site to select the pharmacy of your choice.
Q. Can I use the pharmacy program if I am traveling?
A. Yes! We can assist you in choosing a pharmacy in the area you are traveling to. Simply visit our web site or call the toll free number on the front of your membership card. Our customer service specialists are available 24 hours a day excluding holidays. The customer service specialist will give you the telephone numbers and address of the pharmacies closest to your location.
Q. What pharmacies are available?
A. The pharmacy program can be used at over 46,000 pharmacies nationwide. Call the toll-free number listed on your membership card or visit our website for a listing of the pharmacies nearest you.
Q. How much can I save on my prescription drugs?
A. Prescription savings can be 10% to 40% on most prescription generics drugs through the pharmacy network! The discounts vary per medication and are good for both new prescriptions and refills.
Q. Will I receive a discount on all my prescription needs?
A. The pharmacy program provides savings on approximately 82% of all prescriptions purchased through the program. However, if a participating pharmacy is offering a special on any prescription, the pharmacy shall offer you the sale price or the special contracted price, whichever is lower. This way you are assured of always receiving the lowest price possible on all your prescriptions. For the most savings on maintenance medications, consider converting from a 30-day to a 90-day supply and ordering through the mail order pharmacy program.
Q. When should I use the mail order pharmacy program?
A. The mail order service is typically your best option for medications that will be taken on a regular or long-term basis (maintenance medications). Some of the conditions often treated with maintenance medications are diabetes, arthritis, high blood pressure, high cholesterol and heart conditions.
Q. Are there any prescriptions that cannot be ordered through the mail order pharmacy?
A. Yes! Class II Narcotics are not available through the mail order pharmacy.
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